At SLV Enterprises, we value your trust and strive to ensure complete satisfaction with every purchase. This Cancellation & Refund Policy outlines the terms and conditions for cancellations, returns, and refunds.
1. Cancellations
- Orders can be cancelled before they are processed or dispatched.
- To request a cancellation, please contact our customer support team with your order details at [Your Email / Phone Number].
- Once an order is shipped, it cannot be cancelled and will be subject to the return process (if applicable).
2. Returns & Exchanges
- Due to the nature of our products (customized election campaign materials, branded merchandise, and corporate gifts), returns are only accepted if:
- The product is defective or damaged upon delivery.
- There is a mismatch in the order (wrong product, size, or design).
- Customers must notify us within 48 hours of receiving the order to be eligible for a return or exchange.
- Items must be unused, in their original packaging, and accompanied by proof of purchase.
3. Refunds
- Refunds are processed only for eligible returns or cancelled orders before dispatch.
- Once approved, refunds will be credited to your original payment method within 7–10 business days.
- Shipping and handling charges are non-refundable unless the return is due to our error.
4. Non-Returnable Items
Please note that we cannot accept returns or provide refunds for:
- Customized products with personal branding, names, or logos.
- Used or damaged products not caused by transit.
- Items purchased during clearance sales or special promotions.
5. Contact Us
If you have any questions about our Cancellation & Refund Policy, please reach out to us:
📧 support@thesaffronpromoters.com
📞 +91-9886352253
SLV Enterprises
Your trusted partner for election campaign materials, corporate gifts, and promotional products.